troubleshooting

🔧 Welcome to Troubleshooting

Having trouble with an iTaouri app? Don't worry — most issues can be resolved quickly with the right steps. This guide covers the most common problems and their solutions.

Before You Start: Make sure your device is running Android 5.0 or higher, has at least 100MB free storage, and is connected to a stable internet connection (if the app requires it).

If you can't find your issue here, please contact us at support@itaouri.com with your device details and a description of the problem.

🚫 Installation Issues

"App Not Installed" Error

Check Storage Space: Go to Settings → Storage and ensure you have at least 100MB free. Delete unnecessary files or apps if needed.

Re-download the APK: The file may be corrupted. Delete the current download and re-download from the official link in your email.

Clear Package Installer Cache: Go to Settings → Apps → Package Installer → Storage → Clear Cache, then try installing again.

Enable Unknown Sources: Make sure you've allowed installation from your browser or file manager. See our Installation Guide for detailed steps.

"Blocked by Play Protect" Warning

Tap "More Details" on the Play Protect warning dialog.

Tap "Install Anyway" to proceed with the installation. Our apps are completely safe — this warning appears for all non-Play Store apps.

Disable Play Protect Scanning (Optional): Open Google Play Store → Menu → Play Protect → Settings → Turn off "Scan apps with Play Protect" temporarily.

Download Link Not Working

Check Your Internet Connection: Ensure you have a stable WiFi or mobile data connection.

Try a Different Browser: Some browsers block downloads. Try Chrome, Firefox, or Samsung Internet.

Check Link Expiration: Some platform links expire after 30 days. Contact us with your order details for a fresh link.

💥 App Crashes & Freezes

App Crashes on Launch

Restart Your Device: A simple restart can clear temporary glitches and free up RAM.

Clear App Cache: Go to Settings → Apps → [App Name] → Storage → Clear Cache. Do NOT tap "Clear Data" unless you want to reset the app completely.

Update to Latest Version: Check your email for update notifications or visit our website for the latest version. Older versions may have bugs fixed in updates.

Check Android Version Compatibility: Ensure your device runs Android 5.0+. Some newer features require Android 8.0+.

App Freezes or Becomes Unresponsive

Force Close the App: Go to Settings → Apps → [App Name] → Force Stop, then reopen the app.

Free Up RAM: Close other apps running in the background to free up memory.

Disable Battery Optimization: Go to Settings → Battery → Battery Optimization → Find the app → Select "Don't Optimize." Some battery savers aggressively kill apps.

🔊 Audio & Performance Issues

No Sound or Audio Problems

Check Device Volume: Make sure your media volume is turned up (not just ringtone volume).

Check App Permissions: Go to Settings → Apps → [App Name] → Permissions → Ensure "Microphone" and "Storage" permissions are allowed if the app needs them.

Restart Audio Services: Restart your device or toggle Airplane Mode on/off to reset audio drivers.

Slow Performance or Lag

Close Background Apps: Too many apps running simultaneously can slow down performance.

Clear App Cache: Settings → Apps → [App Name] → Storage → Clear Cache.

Reduce App Settings: If the app has quality/performance settings, try lowering them (e.g., reduce video quality, disable animations).

Check Storage Health: If your device storage is nearly full (less than 10% free), performance will degrade significantly across all apps.

🔐 VPN & Security App Issues

VPN Not Connecting

Check Internet Connection: Ensure you have an active internet connection before connecting to VPN.

Try Different Server: Some servers may be temporarily overloaded. Try switching to a different server location.

Disable Battery Saver: Battery optimization can kill VPN background processes. Add the VPN app to your battery saver whitelist.

Check for Conflicting VPNs: Only one VPN can be active at a time. Disable any other VPN apps before using ours.

Call Recorder Not Working

Grant All Permissions: The app needs Phone, Microphone, and Storage permissions. Go to Settings → Apps → Call Recorder → Permissions and enable all.

Check Android Version: Android 10+ has restrictions on call recording. Ensure you're using the latest version of our app which includes workarounds for newer Android versions.

Use Speaker Mode: On some devices, recording only works when the call is on speaker. Try enabling speaker during calls.

📷 Photo/Video Editor Issues

App Can't Access Photos/Videos

Grant Storage Permission: Settings → Apps → [App Name] → Permissions → Storage/Files and Media → Allow.

Check File Format: Ensure your photos/videos are in supported formats (JPG, PNG, MP4, etc.).

Export/Save Not Working

Check Storage Permission: The app needs permission to write files to your device.

Free Up Space: Edited videos especially need significant free space. Ensure you have at least 500MB free.

Try Different Export Quality: Lower the export resolution/quality if the app crashes during export.

🔄 Update Issues

Update Not Installing

Uninstall Old Version First: Some major updates require a fresh install. Backup your data, uninstall the old version, then install the new one.

Download Fresh APK: Don't use cached downloads. Delete the old APK and download the new one from the fresh link in your update email.

Lost Data After Update

⚠️ Important: Updates should preserve your data, but if you did a clean install, data may be lost. Always backup important files before updating. Contact us immediately if you lost critical data — we may be able to help recover it.

📋 General Device Health Check

If multiple apps are having issues, the problem might be with your device rather than a specific app:

Restart your device at least once every 3-4 days to clear memory leaks.
Keep Android updated to the latest version supported by your device.
Free up storage — aim for at least 15-20% free space at all times.
Remove suspicious apps — malware or poorly coded apps can affect system stability.
Factory reset (last resort): If nothing works, backup your data and perform a factory reset. This resolves most software-related issues.

📧 Still Need Help?

If none of these solutions worked for you, our support team is ready to assist:

Email: support@itaouri.com

Please include:

Your device model and brand (e.g., Samsung Galaxy S23, Xiaomi Redmi Note 12)
Android version (Settings → About Phone → Android Version)
App name and version number
Detailed description of the issue
Screenshots or screen recordings (if possible)
Steps you've already tried

Response Time: We typically respond within 24-48 hours during business days.